HTML (or just more) message template formatting capability is needed!
I love having mail templates.. BUT. need HTML editing (or more/better) formatting of them.. Some of my existing templates I can't edit font size at all. Can't choose Helvetica as a font type. Sometimes can't choose a font between 14 and 18? Sometimes if you paste text it, you can't change formatting at all. etc.. Really need more control of this otherwise awesome feature.